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Our Websites

PHSA websites have all been brought onto one platform, SharePoint 2013. Here is some background about how the new sites were developed and the design principles on which they are based.

​In 2014-15, a joint project team from PHSA communications and IMITS, undertook an enterprise web initiative to address the website needs of all PHSA agencies. 

Project objectives

The project had a primary and a secondary objective, and our design firm, Signals Design Group, developed design principles through consultations and reviews.

Primary objective

The primary objective of the project was to bring all sites onto one platform (SharePoint 2013) to build an organization-wide web competency that would encourage regular content updates and ongoing, consolidated and cost effective technical support. 

Secondary objective

The secondary intent of this project was to harmonize the "common look and feel" of all PHSA websites in order to reinforce the PHSA brand and create a similar user experience across the brand.

Consultations & reviews

So as not to lose the original intention of this large project, Signals developed a project charter of design principles to guide their development efforts. 

These principles were conceived through broad engagement and consultation. The following consultations and reviews took place before we initiated the design of the first website, Provincial Health Services Authority (www.phsa.ca):

  • Reviewing analytics and metrics from previous sites (where available)
  • Reviewing previous work done on web planning (where applicable)
  • Conducting requirements (user) workshops with each agency
  • Reviewing Information Architecture (IA) plans with each agency with refinements
  • Conducting user testing of IA plan with refinements
  • Reviewing visual design with all agencies and adjusting according to feedback
Design principles

We kept two main principles in mind during development:

  • audience and navigation
  • branding and design

Audience & navigation 

  • patient-centred
  • user-centered
  • mobile friendly
  • more shallow navigation
  • consistent top-level navigation across all agencies
  • consistent second- and third-level where possible or logical
  • improved search engine optimization

Branding & design 

  • promoting PHSA parent brand with sub-brands present
  • consistent look and feel across all PHSA agencies
  • clean, simple, white space for ease of use
  • trimmer content
  • design not dependent on great photos
  • tools and web parts to condense pages
Site authorship

PHSA has a distributed authoring model, which means that the staff that know the content are responsible for creating and maintaining it on the site. 

Web governance councils will work to support the goal of maintaining the integrity of the website design features and the organization's priorities and standards for brand and web content.
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